Privacy Policy

iPlus Allied Health

Last updated: 2025

At iPlus Allied Health, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We may collect personal information including, but not limited to:

  • Your name, date of birth, address, phone number, and email address

  • Health information and medical history

  • Medicare or health fund details

  • Billing and payment details

  • Emergency contact information

We only collect information that is reasonably necessary for us to provide you with our health services or as required by law.

2. How We Collect Information

We may collect your personal information:

  • Directly from you (e.g. through forms, phone calls, email, or in-person consultations)

  • From third parties such as other healthcare providers, hospitals, or specialists (with your consent)

  • When you visit our website or use our digital services

3. Use of Personal Information

We use your personal information to:

  • Provide health services and manage your care

  • Communicate with you about appointments or results

  • Process payments and manage accounts

  • Comply with our legal obligations

  • Improve our services

We may also use your information for administrative, billing, training, or research purposes (where de-identified), in line with applicable laws.

4. Disclosure of Personal Information

We may disclose your personal information:

  • To other healthcare professionals involved in your care

  • To Medicare, your private health insurer, or government agencies

  • To third-party service providers (such as IT or billing support), only where necessary and under strict confidentiality

  • Where required or authorised by law

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored in electronic or physical form and is securely maintained.

6. Access and Correction

You have the right to access your personal information and request correction if it is inaccurate, out of date, or incomplete. To request access or correction, please contact us using the details below. We may require proof of identity before fulfilling your request.

7. Website and Cookies

Our website may use cookies and analytics tools to improve user experience and monitor website usage. These do not typically identify individuals. You can choose to disable cookies in your browser settings.

8. Complaints

If you believe your privacy has been breached, you may contact us using the details below. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:

iPlus Allied Health via info@iplus.au